Accounts & Verification
Do I need an account to rent equipment?
Yes. Create a Nexus customer account so you can request equipment and manage your rental through the customer portal.
Why does my account need approval?
Nexus reviews customer accounts before rental access is approved. Depending on the rental, you may also be asked to complete identity and driver’s-license verification.
What information may be required for verification?
Verification may include your legal name, address, driver’s-license information and identification documents. Business customers may also provide business information. Nexus only retains the last four digits of an SSN or EIN in the normal verification record.
Rental Requests & Availability
How do I request equipment?
Sign in to your approved customer account, choose available equipment, select your requested rental dates and submit the request. A request is not a completed rental until the required approval, contract and payment steps are finished.
Does submitting a request guarantee the equipment?
No. Rental requests are reviewed by Nexus and remain subject to equipment availability and completion of the required rental steps.
Can I extend my rental?
Contact Nexus before your scheduled return date. Extensions depend on equipment availability and may require an updated rental amount or other rental documentation.
Contracts, Payments & Deposits
When do I sign the rental contract?
After Nexus approves the rental, the required contract is made available through your account. Review and sign it before completing the remaining rental steps.
When is payment due?
Payment is required before equipment pickup. When a payment request is ready, you can complete it through the Nexus customer portal using the available online checkout.
Will I have to pay a deposit?
Some equipment rentals may include a deposit. Any deposit included with your rental will be shown as part of the payment request before you pay.
How do I know my payment was received?
Once the online payment is successfully confirmed, the payment status in the Nexus system is updated. You can review your rental and payment information through your account.
Pickup, Use & Returns
What do I need before pickup?
Your rental must have completed the required approval, contract and payment steps before pickup. Nexus may also require completed identity verification for the customer account.
Can someone else pick up the equipment for me?
Contact Nexus before pickup if someone other than the approved customer will be involved. Additional authorization or verification may be required.
What happens if equipment is damaged?
Report damage or equipment problems to Nexus as soon as possible. Responsibility for damage, charges and other obligations is governed by the rental agreement you sign for the rental.
What if I return equipment late?
Contact Nexus as soon as you know the equipment may be late. Availability for the next customer can be affected, and any applicable terms or charges are governed by your rental agreement.
Cancellations & Business Accounts
Can I cancel a rental?
Eligible rentals can be cancelled before they become active. Once equipment has been picked up and the rental is active, online cancellation is not available. Contact Nexus if you need assistance.
Can businesses create accounts?
Yes. Nexus supports individual and business customer accounts. Select the business account option when creating your profile and provide the requested business information.
I still need help. How do I contact Nexus?
Use the Contact page for equipment availability, an existing rental, billing or payment questions, business-account questions, or other assistance.
Still have a question?
Send Nexus a message and tell us what you need help with.
Contact Nexus